Shipping policy
Shipping Policy
Last Updated: June 24, 2026
Thank you for shopping with Velvet Braid. This Shipping Policy explains how we process and deliver your orders.
Processing Time
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders are processed Monday through Friday, excluding weekends and public holidays.
Shipping Destinations
At this time, Velvet Braid ships only within the United States.
We do not currently offer international shipping.
Estimated Delivery Time
Once your order has been processed, estimated delivery is 4–8 business days.
Please note that delivery times are estimates and may vary depending on your location, carrier operations, weather conditions, holidays, or other circumstances beyond our control.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
Tracking information may take 24–72 hours to update after your order has been shipped, depending on the shipping carrier.
Shipping Delays
While we do our best to ensure timely delivery, occasional delays may occur due to factors outside our control, including:
- Carrier delays
- Severe weather
- High shipping volumes
- Other unforeseen circumstances
Velvet Braid is not responsible for delays caused by shipping carriers or events beyond our reasonable control.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect or incomplete shipping address is provided, please contact us immediately at velvetbraidsupport@gmail.com.
If an order has already been shipped, we may be unable to change the shipping address or provide a replacement or refund.
Lost or Damaged Packages
If your order arrives damaged, defective, or you believe your package has been lost during transit, please contact us within 30 days of the estimated delivery date at:
Please include your order number and any relevant photos or information so we can investigate the issue and assist you as quickly as possible.
Contact Us
If you have any questions regarding this Shipping Policy, please contact us at:
Email: velvetbraidsupport@gmail.com